About Aidacare
Overview
With a long history of success in Australia, Aidacare in partnership with BV Medical delivers the same quality of service and product excellence in New Zealand.
Aidacare is one of Australia's largest Healthcare Equipment and Service providers. Since 1987, our business has been assisting Australians in the Hospital; Residential Aged-Care; Home & Community Care; and Rehabilitation sectors.
Aida is the Latin word for “helper” from which the English word “Aid” is derived. AIDA is also a sales acronym for Attention, Interest, Desire & Action describing a simple four-step process for serving our customers.
Our focus on product quality and ongoing services & support has made Aidacare & Aspire trusted brands. That's why you'll find us on most Australian Government Healthcare Equipment Contracts and in Supply Agreements with many Private Sector Healthcare organisations.
"Aidacare’s vision is to be the New Zealand's leading Healthcare Distributor in our chosen areas of focus providing unparalleled customer service and product excellence as a path to optimal healthcare equipment solutions for our customers”
Our Strengths
- Integrity: Aidacare staff are trained and skilled to respond sensitively and helpfully to our client's needs in the home and assisted-living environments. We have the professionalism to build strong and lasting relationships at a Corporate, Facility, and Supply-Chain level with owners and staff of Hospital and Residential Aged Care operators. We conduct ourselves with integrity to build long-term trusting and supportive partnerships.
- Total Quality – Our Quality Systems are supported by a rigorous Aidacare Internal Audit Program and our internal training program for our staff at the "Aidacare University" ensures we provide the highest service and consistent equipment expertise.
- Service & Support – We support what we sell. We don’t walk away when there is a problem. Our national Technical Service and Maintenance teams provide maintenance and asset management systems for Government; Aged Care Facilities, Community Care providers; and Hospitals.
Our Quality Commitment
Aidacare’s quality objectives:
- Continuous improvement
- Meet or exceed customer expectations
- Safe performance in all activities
- Value the welfare of all stakeholders
We believe in these objectives and are committed to deliver outstanding service to our customers whilst providing an enjoyable work environment for our staff.
Aidacare's commitment to being a trusted & credible advisor to our customers means that our staff require deep understanding of both our products and business systems. Monthly training and education is a requirement for all staff and a vital part of building and maintaining this competency.
